FAQs

Unfortunately, due to the nature of our order processing system we are unable to amend or cancel orders once placed. Please wait to receive your order and return it for a refund.

Please visit our returns page for full details on how you can return your order.

We offer refunds for all purchases returning within 30 days of delivery. Click here for our full returns policy.

Yes, the same policy applies across full-price, promotional, and markdown products.

No, we offer free returns on all orders.

This site uses AUD. We accept Australian and New Zealand orders, please note that if you are purchasing from New Zealand, the site will transact from AUD and you may be charged an international fee.

We offer free standard shipping on Australian orders over $99, all orders below this value will be charged $9.95. New Zealand shipping is available at a flat rate of $9.95 for all orders.

Delivery timeframes vary based on where you are located. Typically, standard shipping takes 2-6 business days and express takes 1-3 business days. Shipping to New Zealand can take up to business 10 days.

Please email support@reebok.com.au or get in touch with the carrier.

Please use the ‘Promo Code’ box at the Checkout.

Please check the terms and conditions of your coupon code, making note of minimum spend requirements or exclusions. If it’s still not working, please email support@reebok.com.au. 

There is a size guide listed for each product. You can also head to our Size Guide page here for more info. if you’re still unsure, get in touch with our product experts at support@reebok.com.au

We offer credit card, PayPal, Afterpay, Zip Pay, Apple Pay, Google Pay and ShopPay.

Via this link.

Via this link.

If your order is marked as return to sender, this will be sent back to the dispatch location. This process could take anywhere between 3 days to 2 weeks at the most, depending on your location in relation to the dispatch location. Once received, the Customer Service team will be in touch to organise your order to be resent.

When placing your order, please ensure that your details are completely correct and has all the relevant information, to avoid this occurring.