RETURNS & EXCHANGES
Free online and in-store returns for all Australian orders.
-
Our Returns Policy
Learn MoreShop with confidence with easily returns or exchanges of your items within 30 days.
-
Free Returns Via Post
Start Online Return -
Free In-Store Returns
Find Your Closest Store
Our Returns Policy
Shop with confidence knowing if you change your mind or aren’t 100% happy with your purchase, we accept returns provided you meet the below conditions. View full returns policy here.
Collapsible content
The product is returned within a 30 day change of mind period
This period starts from when the purchase date, which can be found on your receipt or order confirmation.
You return the product in its original condition, unworn and with the tags attached
Unless the product is an excluded product.
Supply your store receipt/tax invoice or online order confirmation email as proof of purchase.
Your proof of purchase must be with our a 30 day change of mind period.
Returning Online
We want you to be passionate about your purchase. If you’re not feeling the love, return your reebok.com.au product(s) within 30 days free of charge for a full refund to your original payment method (less any shipping costs paid).
Collapsible content
Return via Post
- Before requesting a return for your order, please take care in ensuring that the product is in a new, unworn condition and the box or packaging is not damaged. Please do not attach labels or tape directly onto the shoe box or garment bag. We suggest placing returns in a plain shipping satchel and affixing the label to this. Before completing your return, ensure you have your Order ID and email address handy.
- Click here to request your return
- Complete the form
- You will be emailed a pre-paid returns slip and instructions for completing your return.
- Drop your return off in an Australia Post Box/Office.
- Once received, it typically takes 3 - 5 business days for returns to be processed. You will be notified by email once your return has been finalised.
Buy Now Pay Later Purchases
Once a refund has been processed to your Afterpay/ZipPay/PayPal account, Afterpay/ZipPay/PayPal will then contact you to confirm the refund amount depending on the amount of payments you have made. For example, if you have only paid 2 installments of your total order value, After Pay/Zip Pay will only refund the partial amount paid with them, and then cancel the remaining outstanding amount. This may mean that you would receive a partial refund of your total order value as only that amount was captured from your linked credit card up to the refund date.
Third Party Purchases
We can only accept online returns for items purchased directly from Reebok. If you have concerns with products purchased from any of our wholesale partners, please contact that retailer directly and they will be happy to assist with further information regarding their returns policy.
Returning In Store
If you have purchased an item in-store and would like to make a return, you can return to the store to do so. Click here to view our Store Locator. You will require proof of purchase in order to make the return.
*Please note that purchases made in store cannot be returned or exchanged online.
Collapsible content
In Store Purchases
With our 30 return change of mind return policy, you are free return to your nearest Reebok store with your original receipt. Please take care in ensuring that the product is in a new, unworn condition and the box or packaging is not damaged.
Third Party Purchases
We can only accept in-store returns for items purchased directly from Reebok. If you have concerns with products purchased from any of our wholesale partners, please contact that retailer directly and they will be happy to assist with further information regarding their returns policy.
Faulty Products
Reebok takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products, you will be entitled to the following remedies under the Australian Consumer Law:
(1) Exchange or refund of items for major failure or faults or
(2) Exchange or repair if the goods fail to be of acceptable quality and the failure is not a major failure.
In assessing a claim for faulty goods, the Australian Consumer Law allows us to take into account how much time has passed since you bought the product, how the product has been used, the length of time for which it is reasonable for the product to be used and the amount of use the product could reasonably be expected to tolerate before the failure becomes noticeable.
If you believe you have received a faulty item, please follow the steps above to complete your return, where you will be asked to upload a photo demonstrating the fault which will be assessed by the team. Otherwise, email us at support@reebok.com.au.
