Returns

Reebok takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products, you will be entitled to the following remedies under the Australian Consumer Law:

(1) Exchange or refund of items for major failure or faults or

(2) Exchange or repair if the goods fail to be of acceptable quality and the failure is not a major failure.

In assessing a claim for faulty goods, the Australian Consumer Law allows us to take into account how much time has passed since you bought the product, how the product has been used, the length of time for which it is reasonable for the product to be used and the amount of use the product could reasonably be expected to tolerate before the failure becomes noticeable. 

If you believe you have received a faulty item, please follow the steps above to complete your return, where you will be asked to upload a photo demonstrating the fault which will be assessed by the team. Otherwise, email us at support@reebok.com.au. 

Please note that items marked with Final Sale on site are not eligible for returns unless faulty.

Without affecting your rights under Australian Consumer Law, there are certain items which have been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items. The exclusion will be noted on the relevant product page on our website. For all items marked FINAL SALE, unfortunately we do not offer refunds or exchanges for change of mind. However, if your item is faulty, please contact our Returns Department to arrange an exchange or refund. This exclusion does not limit your right to a remedy under the Australian Consumer Law if the product is faulty, not as described or unfit for purpose.

• Before requesting a return for your order, please take care in ensuring that the product is in a new, unworn condition and the box or packaging is not damaged. Please do not attach labels or tape directly onto the shoe box or garment bag. We suggest placing returns in a plain shipping satchel and affixing the label to this. Before completing your return, ensure you have your Order ID and email address handy.
  
• Click here to request your return
  
• Complete the form
  
• You will be emailed a pre-paid returns slip and instructions for completing your return.
  
• Drop your return off in an Australia Post Box/Office.
  
• Once received, it typically takes 3 - 5 business days for returns to be processed. You will be notified by email once your return has been finalised.

Once a refund has been processed to your Afterpay/ZipPay/PayPal account, Afterpay/ZipPay/PayPal will then contact you to confirm the refund amount depending on the amount of payments you have made. For example, if you have only paid 2 installments of your total order value, After Pay/Zip Pay will only refund the partial amount paid with them, and then cancel the remaining outstanding amount. This may mean that you would receive a partial refund of your total order value as only that amount was captured from your linked credit card up to the refund date.

We can only accept online returns for items purchased directly from Reebok. If you have concerns with products purchased from any of our wholesale partners, please contact that retailer directly and they will be happy to assist with further information regarding their returns policy.

With our 30 return change of mind return policy, you are free return to your nearest Reebok store with your original receipt. Please take care in ensuring that the product is in a new, unworn condition and the box or packaging is not damaged.

We can only accept in-store returns for items purchased directly from Reebok. If you have concerns with products purchased from any of our wholesale partners, please contact that retailer directly and they will be happy to assist with further information regarding their returns policy.