Returns
Want to return your online order? Easy! Create your returns slip here. If you experience any issues generating a returns label, please contact support@reebok.com.au and we will provide a returns label for you.
Return policy
We want you to be passionate about your purchase. If you’re not feeling the love, return your Reebok.com.au product(s) within 30 days free of charge for a full refund to your original payment method (less any shipping costs paid). See below our return policy:
- Refunds are applicable for all returns, including full-price, promotional, or markdown products.
- Any shipping costs paid at the time of your order are non-refundable.
- Reebok.com.au will only accept returns made from the Reebok website. If you have purchased Reebok from another seller, please contact the seller to return your item.
- Returns will only be accepted if the product shows absolutely no sign of wear upon inspection. You are required to send your item back in its box or original packaging (if you weren’t sent a box), with no dirty marks or wear on the sole, and no signs of wear on the garment. If you fail to notify Reebok about any wear prior to sending the item back, your return will not be accepted, and your order will be sent back to you.
- The customer takes responsibility of return items until they are received by the Reebok returns team. If your return has not been received, a refund will not be issued.
- Any orders sent back without a return authorisation will not be accepted. All returns must be lodged through the Reebok Returns Centre.
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NZ returns: Please contact support@reebok.com.au and you will be provided with a pre-paid return label.
Reebok reserves the right to refuse your return if the above conditions are not fully adhered to.
Exchanges
Reebok does not offer exchanges through our AU/NZ online store. If you require a different size or colour from the product you have purchased, follow the returns process as outlined below and send back to our returns team for a refund. Once this has been processed, you can then create a new order with the alternate size/colour you need. Any discounts applied at the time of your original order will be honoured for a change of the same style. Please contact support@reebok.com.au for your replacement code.
How to complete a return
1) Before requesting a return for your order, please take care in ensuring that the product is in a new, unworn condition and the box or packaging is not damaged. Please do not attach labels or tape directly onto the shoe box or garment bag. We suggest placing returns in a plain shipping satchel and affixing the label to this. Before completing your return, ensure you have the following information handy:
- Order ID # (can be found in your confirmation email)
- Email address used to place the original order
2) Click the button below to request your return
3) Complete the form by telling us which items you’d like to return and why.
4) You will be emailed a pre-paid returns slip and instructions for completing your return. Print the returns slip and fix onto a plain satchel (the satchel used for your order is fine as long as existing labels are covered and the satchel is re-sealed).
5) Drop your return off in an Australia Post box.
6) Once received, it typically takes 3 - 5 business days for returns to be processed. You will be notified by email once your return has been finalised.
NZ returns: Please contact support@reebok.com.au and you will be provided with a pre-paid return label.
Faulty items
Reebok takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products, you will be entitled to the following remedies under the Australian Consumer Law:
(1) Exchange or refund of items for major failure or faults or
(2) Exchange or repair if the goods fail to be of acceptable quality and the failure is not a major failure.
In assessing a claim for faulty goods, the Australian Consumer Law allows us to take into account how much time has passed since you bought the product, how the product has been used, the length of time for which it is reasonable for the product to be used and the amount of use the product could reasonably be expected to tolerate before the failure becomes noticeable.
If you believe you have received a faulty item, please follow the steps above to complete your return, where you will be asked to upload a photo demonstrating the fault which will be assessed by the team. Otherwise, email us at support@reebok.com.au.
